Guarantee of Quality
PK Foods Glasgow Ltd guarantees that all products supplied to our customers are of the highest quality. We us the freshest produce and the best quality ingredients possible.
Acceptance of Order
The acceptance of your order takes place at the dispatch of your order, you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until the acceptance delivery of the order. We endeavour to dispatch orders as quickly as we can or on the date which has been specified by you but we cannot be held responsible for events outwith our control. please note, that due to the shelf life of the product we are providing, we will not accept cancellations of orders after point of dispatch. If you need to cancel the order, we would require 2 days notice for any cancellations or date changes on your order.
Website Liability
At PK Foods, we make every effort to ensue that our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website . To the extent of the law, by using pkfoodsglasgowltd.co.uk you agree that we will not be liable to you or any third for any loss or incidental damages that arise as a result of using pkfoodsglasgowltd.co.uk.
Returns Procedure
Please visit our returns page for full details of our returns policy.
Refunds
Refunds for valid claims will be made via the same method of payment as used to place the order. PK Foods will refund the order value if they are unable to fulfil the order or have not received the payment in full. We do reserve the right to refund your orders due to unforeseen circumstances.
Right to Cancel
Your right to cancel starts at the time of placing the order, as the product which we provide is perishable, your right to cancel ceases at the point of dispatch. We do reserve the right to cancel your order at any point due to any event outside our control or unavailability of stock. In this situation, we will call or email you promptly. If we have to cancel an order due to the above and payment has already been made on product which have not been delivered to you, we will refund you for the amount as soon as possible.
Order Confirmations
Upon submitting an order using our website, the customer will receive an order confirmation which includes the details of their order. The customer should ensure that all details are correct before placing the order. If any details are incorrect within the order confirmation email, the team should be informed of this as soon as possible via email office@pkfoodsglasgowltd.co.uk or by telephone 0141 647 9339. If we are able to make changes to the order, we will assist you to the best of our ability, but this must be done prior to dispatch. We cannot take responsibility for incorrect information we have been provided, including delivery addresses.
Insurance
Liability insurance is included.
Image Liability
Please note that pictures on the website are for illustration or serving suggestions and will be different for the actual product which you receive.
Data Protection
PK Foods Glasgow Ltd is committed to protecting you r privacy. We will only use the information that we collect about you lawfully (in accordance to the Data Protection Act 1998 and the General Data Protection Regulation 2018) and according to the Web Trader Code of Practice. We collect information about you for the two reasons: firstly, we process the order and second, to provide you with the best possible service. PK Foods will not email you in the future unless you have given prior consent. PK Foods will give you the opportunity to refuse any marketing emails from us in the future. The type of information that we collect include: your name, address, phone number and email address. Your information will not be shared with anyone else.
We do not collect any sensitive information about without you consent, we will also ensure the information which we hold will be accurate and up to date. Any questions about the information which we hold can be checked by phoning or emailing us. If you find any information which is inaccurate we will delete this or correct this. The information which we hold will be held securely and in accordance with our internal security policy and the law and the Web Trader code.
We may use certain technology to track patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. Usually, this can be modified on your computer to prevent this from happening. The information collected can be used to identify you unless you modify this in your browser settings.
Unforeseen Circumstances
We try to make every effort to meet our customers demands but cancellations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes which are beyond the control of PK Foods Glasgow Ltd.
Complaints
If you have a complaint please contact us as soon as possible by e-mail to office@pkfoodsglasgowltd.co.uk or by phoning 0141 647 9339. All complaints will acknowledged within 2 working days. We will deal with any complaint as fairly as possible and in accordance with the Web Traders Trust UK Code of Practice.
Protocol
The protocol which we follow now is simple, we ask the customer to take a picture of the product and send us this, this should include the sticker which indicates the use by date. We can then refund them or send out a fresh product. We would ask the customer to dispose of the product as once the bag has been opened, we cannot reuse this product. We ask that when the product is collected, that it be placed in a fridge and not brought up above 5 degrees, as this will preserve the life of the product up to its full shelf life. Once opened the product can be frozen but when defrosted, must be consumed within 24 hours.
On cancellations, we would like cancellations to be allowed up to the point of collection as soon as the product is collected then we cannot refund.
Trade orders, which are usually frozen, must be placed a week in advanced as this must be cooked, frozen and palletised.
If you need any further information, just give me a quick email and I will try and help as best as I can.
Delivery
When a delivery is received, we ask that the box is unpacked and placed in the fridge as soon as possible. This will ensure that the product lasts the full shelf life displayed on the packaging.
We would ask when orders are placed online for home delivery, that you ensure that someone is present at the property to receive the order. As this is a food product, we cannot leave the delivery outside or in a safe place. At this point we do not take responsibility for the product and we cannot reimburse you for your purchase. In the event of product being damaged inside the packaging, we ask that you take pictures of the product which clearly illustrates the use by date of the product which is damaged.
